Bug Reports

Users report issues, you organize them into actionable bugs. Simple.

Two Different Things

Bug Reports

Raw complaints from users about things not working.

Users submit these through your widget

Include user's description + technical details

Often duplicates or vague descriptions

Need to be organized and prioritized

Bugs

Organized issues you create to track and fix problems.

You create these in your dashboard

Have clear titles, priorities, and status

Can have multiple user reports attached

Track progress from open to resolved

How It Actually Works

User Reports a Problem

Someone using your site clicks the feedback widget and selects "Report an Issue". They type something like "The checkout button doesn't work on mobile" and hit submit.

What gets captured automatically:

• Their description

• Page URL where it happened

• Browser and device info

• Optional email for follow-up

• Timestamp

• Session details

You Review Bug Reports

In your dashboard, go to the "User Reports" tab. You'll see all the raw reports from users. Maybe you have 5 people complaining about checkout issues, 3 about slow loading, etc.

What you see:

• Each individual user complaint

• All the technical context for debugging

• Status: Pending, Assigned, or Ignored

You Create Organized Bugs

You realize those 5 checkout complaints are probably the same issue. So you create a bug called "Mobile Checkout Button Not Working" and assign all 5 reports to it.

What you set:

• Clear bug title and description

• Priority (Low, Medium, High, Urgent)

• Severity (Low, Medium, High, Critical)

• Assign to team member

You Track Progress

In the "Bug Tracker" tab, you see your organized bugs. The checkout bug shows "5 reports" so you know it's affecting multiple users. You can track it from Open → In Progress → Resolved.

What you track:

• Bug status and progress

• How many users reported this issue

• Who's working on it

• When it was resolved

Why Separate Reports and Bugs?

Multiple reports, one bug: 10 people report the same issue, you fix it once

Prioritize by impact: See which bugs affect the most users

Clean organization: Raw user complaints → organized bug tracker

Better workflow: Triage reports, create bugs, track progress

Real Example

3 Bug Reports:

"Can't login on iPhone"
"Login broken on mobile"
"Login page won't work"

↓ You organize into ↓

1 Bug:

"Mobile Login Authentication Issue"
High Priority • 3 Reports

Ready to organize your bug reports?

Start collecting user reports and turn them into actionable bugs you can actually track and fix.

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