Support
Need help? Check out these common questions or use our own widget to get in touch!
Have a Question?
We use our own feedback widget for support! Just click the feedback button on any page to:
Frequently Asked Questions
After creating a project in your dashboard, you'll find the project ID in your project settings or on the widget installation page.
Yes! Users can submit all types of feedback (bugs, general feedback, reviews) without providing any personal information. Email is always optional.
There's no limit to the number of projects you can create. Each project gets its own unique widget and dashboard.
Absolutely! The widget is fully responsive and works great on mobile devices, tablets, and desktops.
Yes, you can customize the widget position and primary color from your project settings in the dashboard.
The widget works on all modern browsers including Chrome, Firefox, Safari, and Edge. It's built with vanilla JavaScript for maximum compatibility.
In the Bug Tracker section of your dashboard, create or edit a bug and use the 'Assigned To' field to assign it to team members.
Currently, all data is viewable in your dashboard. Data export features are planned for future updates.
The widget uses our internal API for submissions. A public API for accessing your data programmatically is in development.
Simply remove the script tag from your website. The widget will no longer appear, but your existing data remains in your dashboard.
Quick Help
Common Issues & Solutions
Widget Not Showing?
- • Check that the script tag is before the closing </body> tag
- • Verify your project ID is correct
- • Look for JavaScript errors in browser console
- • Make sure the script URL is accessible
Feedback Not Appearing?
- • Check you're looking at the correct project
- • Refresh your dashboard page
- • Verify the widget is using the right project ID
- • Test submission with browser dev tools open
All Systems Operational
FeedbackWidget is running smoothly. Widget submissions and dashboard access are working normally.
Still need help?
Use our feedback widget on this page to ask questions, report issues, or share suggestions. We'll get back to you!